Information we collect
We will collect personal data on this website only if it is directly provided to us by Users, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by User with your consent. Normally User will only provide such details if User signs up to a newsletter or signs up to receive freebies or makes a purchase from us. We also use analytical and statistical tools that monitor details of User’s visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
Users payment information (e.g. credit card details) provided when User makes a purchase from our website is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use. Alternatives Trust East London will not have access to that information at any time. We may share User’s personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of User’s personal data and payment information.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address and their full name. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Use, storage and disclosure of your information
We may hold and process this personal data in accordance with the Data Protection Act 1998 and send you our e-newsletters from time to time, but we will not transfer, share, sell, rent or lease your personal data to third parties. We may share your personal data within our group of companies, but it will still be subject to these terms if we do.
Alternatives Trust East London may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To meet our contractual commitments to you
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
We may provide User with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to User, where User have consented to receive such information;
- To notify User about any changes to our website, such as improvements or service/product changes, that may affect our service;
- If User is an existing customer, we may contact User with information about goods and services similar to those which were the subject of a previous sale to User;
- Further, we may use your data so that User can be provided with information about unrelated goods and services which we consider may be of interest to User. We may contact User about these goods and services by any of the methods that User consented to at the time your information was collected;
- To assist fraud protection and minimise credit risk.
If User decides to opt-in to our mailing list, Users will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site or email: firstname.lastname@example.org
Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
Otherwise, we will process, disclose or share User’s personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
User has the right to opt out of our processing User’s personal data for marketing purposes by contacting us at email@example.com
The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect User’s personal data, we cannot guarantee the security of data while Users are transmitting it to our site; any such transmission is at your own risk. Once we have received User’s personal data, we will use strict procedures and security features to try to prevent unauthorised access.
Where we have given User (or where User has chosen) a password so that User can access certain parts of our site, User is responsible for keeping this password confidential. User should choose a password that is not easy for someone to guess.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Access to information
The Data Protection Act 1998 gives User the right to access information held about User by us. This right can be exercised by User in accordance with the Act – an access request will be subject to a fee of £10 towards our costs of complying with User’s request for the information we hold about User. Should User wish to receive details that we hold about User, please contact us using firstname.lastname@example.org
Your acceptance of these terms
By using this Site, Users signify User’s acceptance of this policy. If Users do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Version: December 2017